Privacy Policy

Privacy Policy

  1. Introduction This Privacy Policy outlines how Pulse Prestige Properties Limited (“we”, “us”, “our”) collects, uses, and protects the personal information of guests (“you”, “your”) when booking and staying at our holiday rental property in England. By using our services, you consent to the practices described in this policy.
  2. Information We Collect We may collect the following personal information:
  • Name, address, email, and phone number.
  • Payment details for booking and refunds.
  • Booking history and preferences.
  • Communication records with us.
  • Marketing preferences.
  1. How We Use Your Information We use your information to:
  • Process and confirm bookings.
  • Manage payments, deposits, and refunds.
  • Communicate important information about your stay.
  • Improve our services and customer experience.
  • Send marketing emails or special offers (only if you opt in).
  • Comply with legal and regulatory obligations.
  1. Payment Processing & Security
  • Payments are processed securely through Starling Bank, Sumup Card Processor and Woo Commerce payment processor.
  • We do not store full payment card details. Any stored information follows PCI compliance standards.
  1. Marketing Communications
  • We may send promotional emails about special offers and updates if you have opted in.
  • You can opt out at any time by clicking the “unsubscribe” link in emails or contacting us directly.
  1. Data Sharing & Third Parties
  • We do not sell or rent your data to third parties.
  • We may share your information with:
    • Payment processors for secure transactions.
    • Law enforcement agencies if required by law.
    • Service providers (e.g., cleaning, maintenance) only as necessary for your stay.
  1. Data Retention
  • We retain your personal data for as long as necessary to fulfill our legal and operational obligations.
  • Booking records are kept for two years in line with tax and accounting regulations.
  1. Your Rights You have the right to:
  • Request access to your personal data.
  • Request correction or deletion of your data.
  • Withdraw consent for marketing communications.
  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is being misused.
  1. Cookies & Website Tracking
  • Our website may use cookies to enhance user experience and track bookings.
  • You can manage cookie preferences through your browser settings.
  1. Changes to This Policy We reserve the right to update this Privacy Policy. Any changes will be posted on our website.
  2. Contact Us If you have any questions or concerns about this policy, please contact us at: Pulse Prestige Properties Limited

richard@pulsepartnerships.co.uk

Tel: 07711 667726